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Home > Water > Performance Monitoring
Performance Monitoring

One of the Regulator's key concerns is the performance of the Tasmanian water and sewerage industry. The Regulator aims to ensure that the interests of customers are not compromised by below standard service from the monopoly suppliers in the State. Public reporting is a powerful incentive for the industry to maintain and improve performance.

Prior to July 2015, the
Water and Sewerage Industry Act 2008 required the Regulator to prepare a State of the Industry Report (SOIR) each year examining the performance of the Tasmanian water and sewerage industry. The Report was published on or before 1 April each year and tabled in the Parliament within seven sitting days of its finalisation.

Following the restructure of the Regulator in July 2015 and amendment to the
Water and Sewerage Industry Act 2008, the Regulator will prepare a SOIR within three months before a regulated entity is required to submit a proposed price and service plan, or at any other time when directed to do so by the Minister. All reports will be made available on this website.

In preparing the Report, the Regulator is required to consult with the Director of Public Health, the Director of the Environment Protection Authority, the Secretary of the responsible Department in relation to the
Water Management Act 1999 and any other person that the Regulator considers appropriate.

The objective of the Report is to publicly assess the performance of licensed providers of water and sewerage services.

The Report includes an overview of the performance of the water and sewerage industry and identifies key priorities for improved performance of the industry.

TasWater, the sole licensed entity in Tasmania from 1 July 2013, is required to provide annual reports to the Regulator on its performance against measures outlined in the
Performance and Information Reporting Guideline.

Tasmanian Water and Sewerage State of the Industry Report

On 29 March 2017, the Regulator published its
2015-16 Tasmanian Water and Sewerage State of the Industry Report .

The report details the performance of the industry and provides insights to consumers of the ongoing capability of the industry. The Report also outlines opportunities for improved performance, as identified by industry regulators and TasWater.

Previous reports can be found on the
Water Publications page.

This page was last updated on 17 May 2017 by the Office of the Tasmanian Economic Regulator (OTTER). Questions concerning its content can be sent by mail to GPO Box 770, Hobart, TAS, Australia 7001 or by email to or by telephone to (03) 6166 4422.

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