OTTER Logo - HomeOTTER Header
Electricity Section
Gas Section
Water Section
Icon and link to GPOC site
What's New - Recent changes to this website
About the Regulator button and link
Press Releases button and link
Publications List button and link
Links button and link
Contacts button and link
Site map button and link
Search button and link

Tasmanian Electricity Code
Regulatory Framework
Electricty Licences
Electricty Guidelines & standards
Wholesale pricing
Retail pricing
Electricity publications
Advisory bodies
Performance monitoring and incident reporting
Customer protection
Electricity consultations
Network planning and development
national comparative performance data
Retail competition
Special Reports
Feed-in Tariffs

Home > Electricity > Customer Protection
Customer Protection

On 1 July 2012, Tasmania implemented the National Energy Customer Framework (NECF). Under the NECF, the activities of businesses that supply and sell electricity to customers on mainland Tasmania are being monitored by a national regulator, the Australian Energy Regulator (AER). The AER is the national body with the power to ensure electricity businesses protect your rights as a customer.

The NECF does not apply to customers on the Bass Strait Islands which will continue to be regulated by the Tasmanian Economic Regulator under the Tasmanian legislation.

This page was last updated on 08 May 2017 by the Office of the Tasmanian Economic Regulator (OTTER). Questions concerning its content can be sent by mail to GPO Box 770, Hobart, TAS, Australia 7001 or by email to or by telephone to (03) 6166 4422.

Please read our Copyright and Disclaimer statements and a Personal Information Protection statement governing the information we provide on this site.

Download Instructions for PDF Documents.