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Home > Electricity > Customer Protection
Customer Protection

On 1 July 2012, Tasmania implemented the National Energy Customer Framework (NECF). Under the NECF, the activities of businesses that supply and sell electricity to customers on mainland Tasmania are being monitored by a national regulator, the Australian Energy Regulator (AER). The AER is the national body with the power to ensure electricity businesses protect your rights as a customer.

The NECF does not apply to customers on the Bass Strait Islands which will continue to be regulated by the Tasmanian Economic Regulator under the Tasmanian legislation.

This page was last updated on 06 April 2014 by the Office of the Tasmanian Economic Regulator (OTTER). Questions concerning its content can be sent by mail to GPO Box 770, Hobart, TAS, Australia 7001 or by email to or by telephone to (03) 6166 4422.

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