OTTER Logo - HomeOTTER Header
Electricity Section
Gas Section
Water Section
Icon and link to GPOC site
What's New - Recent changes to this website
About the Regulator button and link
Press Releases button and link
Publications List button and link
Links button and link
Contacts button and link
Site map button and link
Search button and link

Tasmanian Electricity Code
Regulatory Framework
Electricty Licences
Electricty Guidelines & standards
Wholesale pricing
Retail pricing
Electricity publications
Advisory bodies
Performance monitoring and incident reporting
Customer protection
Electricity consultations
Network planning and development
national comparative performance data
Retail competition
Special Reports
Feed-in Tariffs

Home > Electricity > Ombudsman

The Energy Ombudsman Act 1998 provides that the Ombudsman receives, investigates and resolves complaints concerning any service of, or relating to the sale and supply of electricity and gas by, an electricity or gas entity.
In relation to the water and sewerage industry, the Ombudsman Act 1978 provides that the Ombudsman initiates, investigates and resolves complaints concerning the provision of regulated water and sewerage services.

In all cases, customers should initially approach the company with any complaints. In the event that a dispute cannot be resolved, the Ombudsman can be asked to investigate and resolve the complaint.

The outcomes of the investigation are reported in the Ombudsman's annual reports which are published on its website.

The Regulator has a Memorandum of Understanding with the Ombudsman. The Memorandum sets out the framework for co-operation between the Office of the Economic Regulator and the Ombudsman, and is intended to result in a mutual understanding of each Office's operations, improved decision making and accountability through information exchange between the two Offices.

For further information in relation to the Ombudsman and its annual reports please refer to its website

This page was last updated on 08 May 2017 by the Office of the Tasmanian Economic Regulator (OTTER). Questions concerning its content can be sent by mail to GPO Box 770, Hobart, TAS, Australia 7001 or by email to or by telephone to (03) 6166 4422.

Please read our Copyright and Disclaimer statements and a Personal Information Protection statement governing the information we provide on this site.

Download Instructions for PDF Documents.