The Energy Ombudsman Act 1998 provides that the Ombudsman receives, investigates and resolves complaints concerning any service of, or relating to the sale and supply of electricity and gas by, an electricity or gas entity.
In relation to the water and sewerage industry, the Ombudsman Act 1978 provides that the Ombudsman initiates, investigates and resolves complaints concerning the provision of regulated water and sewerage services.
In all cases, customers should initially approach the company with any complaints. In the event that a dispute cannot be resolved, the Ombudsman can be asked to investigate and resolve the complaint.
The outcomes of the investigation are reported in the Ombudsman's annual reports which are published on its website.
The Regulator has a Memorandum of Understanding with the Ombudsman. The Memorandum sets out the framework for co-operation between the Office of the Economic Regulator and the Ombudsman, and is intended to result in a mutual understanding of each Office's operations, improved decision making and accountability through information exchange between the two Offices.
For further information in relation to the Ombudsman and its annual reports please refer to its website www.ombudsman.tas.gov.au